Register Your Interest: Women's Heart Health Program - February 2025

Quality Improvement Program

We work with you to identify, focus and address your local barriers and assets for better cardiac care.

Professional Development

The PulsePoint advisors will work with you and your team of healthcare providers to;

Identify areas of practice within your unique setting where high quality cardiac care is suboptimal or identify opportunities you can build upon

Conduct problem identification, process mapping and baseline data collection

Set goals for improvement with process and outcome measures

Test changes, refine and spread and scale what works

Build your knowledge of high quality cardiac care and confidence in quality improvement

Measure the impact of your efforts upon local processes and for your patients.

Quality Improvement Program Outline

Our three—to six-month program offers six touch points to progressively build your quality improvement project and your team’s confidence. In between these sessions, we offer support via email and monthly drop-in sessions.

We bring expertise in heart health and change in complex environments. With a patient-centred approach, we always endeavour to work with you to understand the setting by which care is delivered and received.

Whether you are a large metropolitan clinic or a small rural service, we can adapt the size, scale and pace of quality improvement activity to your setting.

Active participation in the Pulse Point Academy Quality Improvement Program will contribute to your annual Continuing Professional Development requirements.

If you have specific quality improvement needs and requirements, we welcome the opportunity to tailor a unique program for you.

Let’s work together toward better experiences and outcomes for your cardiac patients!

Eugene Lugg

Eugene has extensive experience in cardiovascular health as a clinician, educator, health promotion professional, improvement advisor and quality improvement lead for statewide heart health initiatives.

As a registered nurse, Eugene began his acute experience in tertiary hospitals in Cardiothoracic surgery and Cardiology, before moving to a rewarding role as a heart failure nurse with the Hospital Admission Risk Program supporting Victorians to manage their heart health and live well at home.

After a decade of clinical acute care, Eugene transitioned to health promotion, where he led national patient support programs for the Heart Foundation. Four years later, Eugene moved into quality improvement and program management at Safer Care Victoria where he managed a team to design, deliver and evaluate six cardiovascular projects in over 29 hospitals. Projects Eugene has led have focussed on secondary prevention, digital health, reducing unplanned readmissions, and bringing high quality cardiac care closer to home for regional patients.

Eugene is passionate about heart health, equity, and supporting and coaching clinicians to provide better high-quality care for Australians. Outside of work, Eugene enjoys time with his family with two energetic young sons, philosophy, running and travel.